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How we respect your privacy

The Byre Theatre is part of the University of St Andrews and this is a summary of our privacy notice. You can find the full one here https://www.st-andrews.ac.uk/terms/data-protection/.

 

We want to make sure that you are satisfied with every aspect of your experience with the Byre Theatre. This includes the data we hold on you and the way that we communicate with you. If you hear from us, we will always aim to be respectful, relevant and appropriate. If at any time you don’t feel we’ve lived up to this, please let us know straight away by getting in touch with us at byreboxoffice@st-andrews.ac.uk or with our Data Protection Officer dataprot@st-andrews.ac.uk

 

Please take the time to read this Privacy Policy as it is important for you to understand how we collect and use your data. ‘Personal information’ is data that relates to you and that identifies or can be used to identify you – this might be your name, email address, or other digital identifiers relating to you, such as cookies, IP addresses or logs.

 

This policy may change from time to time and, if it does, the up-to-date version will always be available on the University of St Andrews website. You may wish to check this for updates.

 

How do we collect your personal data?

When you book a ticket with the Byre Theatre we will ask you for your personal details which we hold securely on our computerised box office system.

 

If you decide to sign up to our mailing list we will collect personal information from you as is necessary for this service, namely your email address.

 

What do we do with your personal data?

We use the information you give to us to process your booking and to contact you if there is a significant change to the advertised event or of it is cancelled. If you give us permission, we will hold your data in order to communicate with you about similar events or to ask for your help with research.

 

You may withdraw your consent to receiving communications from us at any time by writing to byreboxoffice@st-andrews.ac.uk with the subject line ‘Withdraw consent request from marketing, please’.

 

We will also use your data to prepare for and provide you with services, such as a reservation in the Café bar. If you provide the Byre Theatre with feedback about your experiences of the venue and/or performances, we will use that information to improve our services.

 

How long do we keep hold of the information?

We have legal obligations regarding how long we keep that data and you can request that we delete your personal information at any time.

 

Will we share your information with anyone else?

Your data is held by the University of St Andrews and may be used to provide other services offered by the University. The data is held on our computerised systems which are covered by contracts which protect your data.

 

Only if we request and are given specific permission.

 

Your data protection rights

You have the right to object to how the Byre Theatre makes use of your personal data. You also have the right to access, correct, sometimes delete and restrict the personal information we use. In addition, you have a right to complain to us and to the data protection regulator. The University Data Protection Officer [link] can provide more details.

Sometimes we may ask you to provide proof of identity before we show you your personal information – so we can prevent unauthorised access.

 

Talk to us

If you have any queries, comments or complaints regarding this Privacy Policy, just get in touch. You can contact us through the Contact section of byre theatre.com where you will also find our postal address and phone number.