FAQs

These are the answers to our most frequently asked questions.

How do I get tickets?

• If possible, please book in advance online or by phone, and use contactless card payment if you book in person. You can book for Byre performances, screenings and events anytime at byretheatre.com, by phone on 01334 475 000, or in person at the box office.
• You need to provide up to date contact details when you book so that we can contact you in the case of a cancellation or postponement.

I’ve lost my email or paper tickets. What can I do?

• Don’t worry, we will have a record of your booking. Just give us a call on 01334 475000 to let us know in case someone else has picked them up and we’ll make sure that you don’t miss the show.
• If you can’t find your booking confirmation, please check junk or spam. If it isn’t there, please contact box office.

I can’t print my print at home ticket. What can I do?

• Don’t worry. We have a record of your booking. Either bring along the electronic version on your phone or tablet or tell the box office staff when you arrive and we will sort things out for you. If possible, please bring proof of your identity.

What payment methods do you accept?

• We accept most major credit and debit cards.
• The Byre doesn’t charge an additional fee for card transactions.

Do you accept Theatre Tokens?

• Sorry, not at this time.

Can someone pick up tickets for me?

• Please let box office know about the change and the name of the person who will be collecting.

What happens if I can’t come to the event?

• Tickets, including postage and donations, are non-refundable and non-returnable except upon cancellation of the event. However, if you can attend another performance of the same show, we will try to change your seats, if it isn’t sold out. This may incur a small fee for some shows, but at least you won’t miss it.
• If your event is sold out, the Byre may be able to resell your ticket(s) to another customer and offer you a full refund.
• For free events, please return your ticket if you can’t attend. If the event is sold out – we can pass your space on to someone else.

What if the event is cancelled or postponed after I buy my ticket?

• We will offer you a refund as soon as we can. If an event is rescheduled, you will be offered a place for the new date or a refund – whatever suits you best.

Do you have waiting lists for sold out performances?

• Yes, simply call the box office on 01334 475000 or email byreboxoffice@st-andrews.ac.uk

What happens if I’m late for a performance?

• In most cases you will be shown into the performance at a suitable break by one of our friendly Front of House team. Please note that it can take a long time to find parking in St Andrews, so try to use public transport wherever possible and always leave for the theatre in plenty of time.

Can I take food and drink into the performance?

• BrewCo at the Byre, a partnership with St Andrews Brewing Company means that you can enjoy excellent local brews, wines, spirits, and tasty soft drinks before and during performances at the Byre.
• You should not consume your own alcohol on the premises.
• You are welcome to bring water and things like sweets into the performance. However, you should be respectful of the people around you by making as little noise as possible and taking all your litter away with you. Janetta’s ice creams are on sale for many performances.
• Please note that glass is not allowed into the performance.

Can I bring my mobile phone into events?

• Yes, but you are expected to switch off all alarms and alerts on mobile and personal devices to avoid disrupting the performance or screening.

Can I bring my dog?

• The Byre’s foyer spaces are dog friendly and we will provide water for your dog, just ask a member of staff.

Assistance dogs and guide dogs are welcome at all times, and you can take your assistance dog into the performance with you. Please contact the box office to make sure that you get the seat best suited to you and your dog. For more information on how we can support your visit, please visit the access page.

Animals other than trained assistance dogs are not allowed in the performance spaces, or backstage.

To ensure a safe space for all our visitors we will ask you to keep all dogs or other animals either in a travel basket or similar, or on a lead and you will be responsible for ensuring the animal is kept under control and that other people are safe at all times.

Before bringing an animal to visit us, please consider the impact on other people using the space, remembering that some people have allergies or other medical conditions that can be exacerbated by contact with animals or may have a fear response arising from past experiences with animals.

Please also bear in mind the past history of your animal, in particular any past trauma that may affect its reactions to people and its familiarity with close contact with people in a new environment that is often busy and where space can be limited.

If staff decide that your animal may be a risk to other visitors or that the animal may cause others to feel uncomfortable the team may ask you not to remove the animal.

Is there a cloakroom?

• There is an unsupervised rail where you can hang and secure your coat on level 1, opposite the bar. Although you are advised to not leave valuables and that anything is left there at your own risk.

Where can I park?

• There are Pay & Display spaces near the Byre on South Street. Or you may want to look at other options for traveling on our Getting Here page.

 

Is there WI-FI available?

• Free BT Wi-Fi is available throughout the building.

Can I take pictures or videos inside the performance?

• In the interests of respecting the privacy of your fellow audience members and protecting the intellectual property of the artists, photography and filming is not allowed unless the artist or company explicitly say otherwise, for example, encouraging you to share your experience on social media.

What are you doing to keep everyone safe?

• The Byre’s teams of Technicians and Visitor Services staff are highly trained and there is always a first aider in attendance.
• If, at any point during your time at the Byre, you feel unsafe or have a concern, please tell a member of staff, who will take appropriate action in accordance with our extensive protocols and procedures.
• There is enhanced ventilation throughout the building.
• Hand sanitiser is available throughout the building. During your visit, please wash your hands when appropriate and use our sanitising stations.
• Staff are trained in emergency evacuation procedures.
• Staff have been trained in safety and hygiene measures.
• Smoking and the use of electronic cigarettes is not permitted anywhere in the Byre building.

Finding out about performances and events

I would like to receive brochures in the post. How do I do this?

• We are committed to reducing the amount of paper publicity we use. Please join the emailing list and check the website for the latest that’s happening at the Byre. You can also follow us on Facebook, Twitter and Instagram.

How do I sign up to your e-newsletter?

• Easy – just email byreboxoffice@st-andrews.ac.uk

Family Friendly

Do I need to get a ticket if I’m bringing a child or children to a show?

• Yes – we need to account for everyone in attendance and to make sure that every child is accompanied.

Do I have to pay for a baby for family performances?

• If the baby isn’t able to walk yet, no, and they can sit on your lap.

Can I bring a buggy?

• You’ll be able to use the lift to get around the building and you can leave your buggy on level 2 during performances. Be careful not to leave valuables, as everything in these areas is left at your own risk.
• Children under the age of 12 must be accompanied by an adult (age 18+) unless otherwise stated.

Group Bookings

• A 12th ticket is usually provided free for every 11 purchased for groups.

School bookings should be made directly though box office on 01334 475000 or byreboxoffice@st-andrews.ac.uk

Quotes for large bookings are not available online – please contact Box Office to make arrangements.