Terms & Conditions

BOOKING INFORMATION

If you would like more information about booking, check HERE for more details and how to contact box office.

Online sales will be available up until one hour before the start of the performance.  To book tickets after this time, please call box office on 01334 475 000

Please note that a card transaction, while only taking minutes to confirm, may take up to three working days before the funds are deducted from your account. Customers are advised to take this into consideration when booking.

TICKET PRICES AND FEES

All ticket prices are shown inclusive of VAT. Individual events may carry a per ticket or per transaction booking fee. There is an additional charge for dispatching tickets by post.

The Byre Theatre reserves the right to introduce discounts, price changes, artist and performance alterations without prior notification. Discounts and offers apply to full price tickets only. Only one discount per ticket can apply.

TICKET EXCHANGES AND REFUNDS

Tickets can be refunded only in the event of a show cancellation or change to performance date and time. If an event is cancelled, the Byre Theatre’s liability will be to the customer who made the original purchase and will be limited to the cost of the ticket purchases. Postage fees and donations are non-refundable. Please check your tickets upon receipt to ensure that they are for the correct production, date and time.

Tickets may be exchanged for an alternative performance within the same run, up to 24 hours before the original performance booked, on return of the tickets to the Byre Theatre Box Office. Exchanges are subject to availability, and £2.50 fee per booking may be applied at the discretion of the theatre.

For free events, unclaimed tickets may be returned to the theatre if not collected 15 minutes before the event.

TICKET DISPATCH

In the course of booking, you will often be offered the option to have your tickets mailed to you. Postage is only available to addresses within the United Kingdom and there is an additional cost for this of £2.00. If you do not pay the additional cost for posting, or you are booking for events which happen within 10 days, your tickets will automatically be held for collection at the box office.

Please note, if your booking contains certain concession tickets, postage will not appear as a delivery option. The entire booking must be collected from the Byre Theatre Box Office, as appropriate proof of entitlement must be presented.

If you are collecting pre-booked tickets from the Byre Box Office: please have your order number available when you collect your tickets. These details are shown on the booking confirmation email which will be sent to you when you made your booking. If you have asked someone else to collect your tickets for you, please inform the box office in advance with the name of the person you are sending.

Box Office is open 10.00am – 4.30pm Monday to Saturday, except when there is an evening event, when it remains open until after the performance starts. It is closed on Sundays, unless there is a performance, when box office opens two hours before the start time. For the latest information about opening times, please visit the website.

Conduct and cancellations.

• Latecomers may not be admitted. If you leave the performance at any time, readmittance may not be possible.
• The Byre reserves the right to refuse admission to, or remove people from, the venue in reasonable circumstances including for health and safety, licensing reasons or where a ticket is void. Behaviour which causes disruption to the enjoyment of other visitors or is abusive or threatening will not be tolerated.
• No refunds will be given to ticket holders who are refused entry or removed due to their own behaviour.
• Children under the age of 12 must be accompanied by an adult (age 18+) unless otherwise stated.
• Smoking and the use of electronic cigarettes is not permitted anywhere in the Byre building.
• The recording of any performance in any way is strictly forbidden and failure to comply may result in ejection. (Unless the artist or company explicitly say otherwise, for example, encouraging you to share your experience on social media.)
• All audience members are expected to switch off all alarms and alerts on mobile and personal devices.
• No glass may be taken into the performance.
• Tickets are non-refundable and non-returnable except upon cancellation of the event.
• If the event is cancelled or postponed after you buy your ticket, we will offer you a refund as soon as we can. If an event is rescheduled, you will be offered a place for the new date or a refund – whatever suits you best.
• Animals other than trained assistance dogs are not allowed in the performance spaces, or backstage.

Group Bookings

• A 12th ticket is usually provided free for every 11 purchased for groups.

School bookings should be made directly though box office on 01334 475000 or byreboxoffice@st-andrews.ac.uk

Quotes for large bookings are not available online – please contact Box Office to make arrangements.

Very young children and babies

• Children under 24 months may be admitted to children’s shows but parents must obtain a special ticket from the theatre. For all other shows, please contact the Box Office in advance to determine whether a performance is suitable for young babies. If considered to be the case, a ticket will be issued with the understanding that parents sit near an aisle and be prepared to leave the performance if their baby becomes unsettled. The Byre is a family friendly venue and we are happy to assist parents wherever possible but must also consider our other visitors’ enjoyment.

Lost Property

The Byre Theatre has the right to enforce its own policy on matters of lost and found property. Whilst a customer may wish to report the loss or finding of property to the local police, it is essential that the Byre follows its own procedures and that a record is maintained of all items of lost and found property.  All found items are kept in secure storage and remain the property of the Byre until claimed, or for a period of four weeks, whichever is longer. Every possible attempt is made to identify the owner of the found property and make contact with that person in the interim. The Byre accepts no responsibility for lost or stolen items of personal property.

Using Our Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Byre Theatre, University of St Andrews’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Byre Theatre’ or ‘us’ or ‘we’ refers to the owner of the website, the Byre Theatre, University of St Andrews. The term ‘you’ refers to the user or viewer of our website.

• The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies and supply any of the following information:
  • name and contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • it may be used or stored by us for use only by us or any third parties listed herein or which are named separately in our Privacy & Cookies Policy

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

ANALYSIS

Byre Theatre uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that ‘session cookies’ must be enabled in order for Byre Theatre to process your booking correctly. ‘Session cookies’ are automatically deleted when you close your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Nothing mentioned in these terms and conditions shall affect the statutory position of the customer.

LEGAL INFORMATION

The University of St Andrews is a charity registered in Scotland, No SC013532.

College Gate, St Andrews, Fife KY16 9AJ, Scotland, United Kingdom. Telephone: +44 (0)1334 476161